The Art of Agile Crisis Management
A Perspective for IT Leaders
In the realm of IT, surprises are inevitable. No matter how robust our systems and processes may seem, crises can emerge unexpectedly, threatening the stability of our businesses. As Agile Coaches, I find myself often tasked with guiding teams through these unforeseen storms. When called upon to assist a team in crisis, a resigned acknowledgment is often the first step toward improvement. They recognize the need for help and the reality of failure looms large.
It’s a notable pattern — those who have not yet faced setbacks tend to believe they are immune to them. Yet the truth is, no organization is invulnerable. However, those who prepare for unexpected events stand a much greater chance of sustaining their successes. Given the increasing complexity and ever-changing business landscape, it is imperative for companies to establish robust risk and crisis management protocols that not only exist on paper but also function effectively in practice.
The reality is that the show must go on. But how do we ensure that it does? A rudimentary, pragmatic, and systematic approach to risk and crisis management is key. For IT leaders and CIOs, this means not only being mindful of potential threats but also proactively taking steps to mitigate them.
